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Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Freedom of Information PUBLICATION SCHEME- Under the Freedom of Information Act 2000 all public authorities are required to have and operate a publication scheme approved by the Information Commissioner. Doctors providing medical services under most contracts with the NHS in England , Wales and Northern Ireland are public authorities in respect of information relating to those services.

Access to medical records

The practice is registered and complies with GDPR requirements and the new Data Protection Act 2018 (DPA 2018). Any request for access to notes by a patient, patient’s representative or outside body will be dealt with in accordance with the Act. See our GDPR link or contact the Practice Manager for further information.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.

Patients' Charterdoctors.jpg

We believe we can provide you, the patient with an excellent level of health care.

As a patient of the practice you have the right to:

  • be treated as an individual, with courtesy, respect and dignity at all times.
  • be given the names of people involved in your care.
  • be offered a health check appointment on registering with the practice.
  • be seen, under normal circumstances, within 30 minutes of appointment, or be given for the delay.
  • Blood Tests

    blood_tests_4A blood test is when a sample of blood is taken for testing in a laboratory. Blood tests have a wide range of uses and are one of the most common types of medical test. For example, a blood test can be used to:

    • assess your general state of health
    • confirm the presence of a bacterial or viral infection
    • see how well certain organs, such as the liver and kidneys, are functioning
    A blood test usually involves the phlebotomist taking a blood sample from a blood vessel in your arm. and the usual place for a sample is the inside of the elbow or wrist, where the veins are relatively close to the surface. Blood samples from children are most commonly taken from the back of the hand. The child's hand will be anaesthetised (numbed) with a special cream before the sample is taken.

    You can find out more about blood tests, their purpose and the way they are performed on the NHS Choices website.

    receive advice to promote good health.
  • be given the most appropriate care by suitably qualified people; no care of treatment will be given without your informed consent.
  • be referred to a consultant acceptable to you when your doctor feels such a course of action necessary.
  • choose whether or not to take part in medical research.
  • receive medical advice over the telephone if and when appropriate.
  • have access to your health records subject to any limitation by law.
  • a home visit by arrangement, if too ill to attend surgery.
  • to have access to a doctor at all times for emergencies, bearing in mind that we are not a "999" service.
  • speak to a receptionist in private, if requested.



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