Appointments

Configure Appointment Details

Self Help

If you have a new medical problem firstly consider self-help.

There is plenty of advice available on our Website and you can download our App which contains a huge amount of NHS resources.

You may be able to see your local community pharmacist under the common ailment scheme who can treat a number of conditions and provide a Free NHS Prescription.

Your local Optician may be able to help with any minor eye problems under the WECS scheme.

Appointments System

All requests for appointments are traiged in the first instanced via the telephone and Clinican will decide if a face to face appointment is necessary.

Morning surgeries are by appointment only between 08:30 and 12:30 Monday - Friday.

Requests for emergencies same day appointments will be traiged by a clinical member of staff.  The GP's have aked our reception team to take as much information as possible from you so that the team can direct you to the most appropriate service through Care Navigation, this also allows the GP's to make clinical decisions on the urgency of your medical problem and the order that the emergency appointments are seen.

Evening surgeries are by appointment between 15:20 and 18:00 Monday – Friday.

It is helpful if you could let us know if you need a longer appointment time - the standard time is 10 minutes. We have three GPs consulting Monday-Friday. Reception is open all day from 08:00 until 18:30 Monday to Friday.

You can book a routine appointment in adavance if available either by telephone, by email, or you can book “on-line” at My Health online by registering your e-mail address at the surgery. You can access this 24 hours a day to book an appointment that suits you. Please ensure the practice has your up to date mobile phone number to receive text reminders.

You can also click on the images below to make a request for an appointment or a telephone consultation or to cancel an appointment

Telephone Advice

Sometimes a telephone call will avoid the need for a consultation. If you wish to speak to a doctor, please ring before 10:00 if possible.

Home Visits

Your doctor is happy to visit patients at home if their illness is such as to reasonably prevent them from attending the surgery. However, there are better facilities at the surgery for examination and treatment. Most ill patients, particularly children, can travel to the surgery without any harm.

If possible please try to telephone reception before 10:00 if you require a home visit.

You can be visited at home by a community nurse if you are referred by your GP. You should also be visited at home by a health visitor if you have recently had a baby or if you are newly registered with a GP and have a child under five years.

Cancel an Appointment

It is important that you inform the reception staff if you are unable to attend your appointment, this will allow that appointment to be offered to another patient. If you fail to notify the Practice that you are unable to attend, you will be sent a letter informing you that you have defaulted from your appointment. Persistent defaulters maybe removed from the list.

You can also complete our appointment cancellation notification request form. This can only be used if your appointment has been arranged for more than 24 hours in advance. (excluding weekends and public holidays). You can also text to cancel your appointment.

Text Reminder Service

We have a texting service which allows you to receive confirmation and reminders about your appointments.

To have this service you will need to register by completing a consent form.

Please remember to update your contact details with us when you change address, telephone numbers and email address.

Practice Nurse/Healthcare Assistant

The practice nurses clinics are by appointment only although we try to leave spaces for urgent problems.  The nurses are on duty from 08:30 – 12:30 Monday - Friday morning and 14:00 – 18:00 Monday - Friday evenings.

The HCA can do a wide range of procedures including dressings, injections, immunizations (B12), ear washouts, E.C.G’s, spirometry, health checks and advice on smoking, alcohol diet and exercise.

The practice nurses offer specialist clinics in chronic disease management and well woman; they are held at special times during the week and are by invitation only.

Locums & Trainee Doctors

We sometimes have an academic fellow from University Hospital Wales working in the practice; you will be informed if your appointment is booked with him/her

In addition, you may be appointed to see a locum GP if doctor is on annual leave or off for any other reason.

It is the intention of the practice to be involved in training of doctors. This will mean that from time to time a medical student will be present with your consent.

Opening Times

Please select a site

Extended Practice Opening Hours

Evening surgeries are by appointment between 15:20 and 18:00 Monday – Friday.