Patient notice

All GP practices in Wales will be transitioning to a new IT system for managing your medical records. This change is being introduced in stages, and Pen-Y-Cae Surgery will undergo the update starting Thursday, 9th January 2025. During this period, we will have limited access to our IT system for approximately one week.

What does this mean for you?
From 9th January 2025, for a duration of one week, we will operate with limited appointments. Routine appointments will not be available, and GP consultations will only be offered for patients with urgent, on-the-day needs.

We have put measures in place to manage prescriptions during this period. For patients with prescriptions due in December, we will aim to issue a two-month supply where appropriate. If you typically order your prescriptions directly through the surgery and your renewal falls around this transition time, we kindly request that you place your order early to allow us sufficient processing time.

Our team has been working closely with the IT department to prepare for this change and minimize disruptions. Despite our best efforts, some delays may still occur. We appreciate your understanding and patience during this essential transition.